AHACARBON provides worldwide shipping for all orders. Whenever possible, orders are fulfilled from our local warehouses in the United States or Europe to help reduce delivery time and improve shipping reliability. For custom-made products or items that are temporarily out of stock in local warehouses, shipping may be arranged directly from our factory.
We aim to make our shipping process clear, reliable, and efficient for customers worldwide.
Shipping Rates
We offer free worldwide shipping on all orders. No standard shipping fee will be charged at checkout.
In some cases, remote areas or special regions may require additional carrier surcharges. If this applies to your order, we will contact you before shipment to confirm the details.
Order Processing Time
Order processing time depends on product availability and shipping origin:
| Product Type | Processing Time |
|---|---|
| In-stock items | 1–3 business days |
| Custom-made / factory-direct items | 3–7 business days |
| Large or fragile carbon fiber parts | Additional 1–2 business days |
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Estimated delivery time depends on the shipping origin, destination, customs clearance, and local carrier performance. The following delivery times are for reference only:
| Shipping Origin | Destination | Estimated Delivery |
|---|---|---|
| US Warehouse | United States | 3–7 business days |
| EU Warehouse | European Union | 3–7 business days |
| Factory Direct | Other regions | 7–15 business days |
Please note that shipping delays may occur during peak seasons, public holidays, or due to customs inspections.
Customs, Duties, and Taxes
Orders shipped from our US or EU warehouses generally do not incur import duties. However, for factory-direct shipping, customs rules vary by country.
Any import duties, VAT, taxes, or other customs-related charges imposed by the destination country are the responsibility of the buyer. AHACARBON declares shipments in a compliant and reasonable manner to help minimize unnecessary customs charges whenever possible.
Shipping Address Requirements
Please make sure your shipping address, postal code, and contact information are accurate at checkout. We are not responsible for delays, failed delivery attempts, returned parcels, or additional costs caused by incorrect or incomplete shipping information.
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Tracking Information
Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take some time to appear after the parcel is collected by the carrier.
If tracking shows no movement for several days, this does not always mean the parcel is lost. In many cases, the carrier has not yet completed the next scan update.
Damaged or Lost Packages
Please inspect your package upon delivery. If the package is visibly damaged, take photos immediately and contact us as soon as possible.
If your package is lost or damaged during transit, we will assist you with the carrier claim process and provide after-sales support based on the situation.
Customer Support
If you have any questions about shipping policy, delivery time, order tracking, customs, or warehouse availability, please contact us at:
Email: support@ahacarbon.com