US Returns & Refunds

This policy applies to AHACARBON customers in the United States. It explains our return, refund, damaged-item, incorrect-item, and fitment procedures for carbon fiber auto parts, body kits, spoilers, front lips, rear diffusers, mirror caps, and other exterior upgrades.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, uninstalled, unpainted, unmodified, and returned in its original packaging with proof of purchase.

Please contact AHACARBON before sending any item back. Return addresses may vary by product, warehouse, and return reason, so we will provide the correct return instructions after reviewing your request.

No Restocking Fee

AHACARBON does not charge a restocking fee for eligible returns.

US Return Location

Eligible US returns may be directed to our US return facility when applicable. Do not ship a return without prior authorization. We will provide the correct return address after your return request is approved.

Damaged Items

If your order arrives damaged, please contact us within 72 hours of delivery whenever possible.

Please provide clear photos of:

• The damaged product.
• The shipping box and protective packaging.
• The shipping label.
• Any visible damage to the outer package.

After review, we may provide a replacement, refund, or another appropriate solution depending on the circumstances.

Incorrect or Defective Items

If you received the wrong item or believe the product has a manufacturing defect, please contact us as soon as possible and provide your order number, vehicle information, photos, and a clear description of the issue.

If the issue is confirmed to be caused by our error, we will provide an appropriate solution, which may include replacement, exchange, refund, or another reasonable remedy.

Fitment & Installation Issues

AHACARBON products are aftermarket automotive parts. Fitment can vary by model year, body style, trim, bumper package, facelift or pre-facelift version, and other vehicle specifications.

Always test-fit the product before drilling, trimming, sanding, painting, applying adhesive, or making any permanent modification.

Minor adjustment during professional installation can be normal for aftermarket exterior parts and is not automatically considered a manufacturing defect.

If you experience a fitment issue, please provide:

• Photos or video showing the product positioned on the vehicle.
• Photos of the specific fitment area.
• Your vehicle model, year, trim, and bumper or body style.
• Your order number and any relevant product label information.

If the item has already been permanently installed, painted, drilled, trimmed, modified, or damaged, return eligibility may be limited unless a verified defect or confirmed AHACARBON fitment error exists.

Return Shipping Costs

If the return is caused by our error, an incorrect item, a confirmed defect, or shipping damage, AHACARBON will provide an appropriate return or replacement solution.

For change-of-mind returns, incorrect vehicle selection, or other customer-requested returns, return shipping costs are generally the customer's responsibility.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.

Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection. Your bank, card issuer, PayPal, or payment provider may require additional time to post the funds.

Order Cancellations

You may request to cancel or modify an order before it has shipped.

Once an order has shipped, it cannot be cancelled immediately. You may request a return after delivery according to this policy.

Non-Returnable Situations

Returns may be refused when:

• The return request is made more than 30 days after delivery.
• The product has been installed, used, painted, drilled, trimmed, altered, or otherwise permanently modified.
• The product is damaged due to improper installation, misuse, accident, or customer handling.
• The wrong vehicle model, year, trim, bumper type, or body style was selected by the customer.
• The item is custom-made, special-order, made-to-order, or clearly marked as non-returnable.
• The item is returned without prior authorization or sent to an incorrect return address.

Contact Us

For a US return or refund request, contact our customer service team and include your order number and reason for return.

Email: ahacarbon@gmail.com