This Privacy Policy explains how AHACARBON collects, uses, and shares your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our site, we may collect information such as your name, email address, shipping and billing address, phone number, payment details, order history, device information, IP address, and browsing activity. We collect this information when you place an order, contact us, subscribe to emails, or interact with our website.
How We Use Your Information
We use your information to:
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Process and fulfill orders.
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Communicate with you about your order or account.
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Provide customer support.
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Detect fraud or risky activity.
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Improve our website, products, and services.
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Send marketing emails or promotions, if you have opted in.
Sharing Your Information
We do not sell your personal information for direct monetary payment. However, we may share certain information with analytics and advertising partners to support measurement, advertising, and marketing, as described in this policy. We may share your information only with trusted third parties that help us operate our business, such as:
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Shopify, for store hosting and checkout.
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Payment processors, for secure payment handling.
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Shipping and logistics providers, for order delivery.
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Analytics and advertising partners, to help us understand website performance and improve marketing.
We may also disclose information if required by law or to protect our rights, customers, or business.
Cookies and Tracking
We use cookies and similar technologies to keep the site working properly, remember your preferences, analyze site traffic, and support marketing efforts. You can usually disable cookies in your browser settings, but some parts of the site may not work properly.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Your Rights
Depending on where you live, you may have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your information.
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Withdraw consent for marketing emails at any time.
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Object to or restrict certain uses of your information.
To exercise these rights, please contact us using the information below.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page.
Related Policies
For more information about your use of our website, online orders, shipping, returns, refunds, and customer support, please review the following AHACARBON policies:
- Terms of Service — explains the terms that apply when you access our website, place an order, or use our online store.
- Shipping Policy — explains shipping methods, processing time, delivery guidance, tracking, customs duties, and shipping-related support.
- Refund Policy — explains return eligibility, refunds, exchanges, cancellations, damaged orders, and other after-sales conditions.
- Contact Us — use this page to contact AHACARBON about privacy requests, order questions, fitment support, or customer service.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
AHACARBON
Email: info@ahacarbon.com
Phone: + 86 18696177934