Cancellation
Canceling or modifying before an order is shipped: You may cancel or modify your order anytime prior to shipment.
Canceling after an Order has been Shipped: If your order has already been shipped, but not yet been received and you would like to cancel, then shipping cost is not refundable and you will be charged a 10% restocking fee.
Canceling after an Order has been Delivered: If you are not satisfied with our products and want a refund, please contact us for the return address, we will refund your money once we receive the rerturn items. If the products are damaged during return shipping, you will be charged a 25% fee.
Exchange & Refund
Our guarantee policy lasts for 30 business days. If 30 days have gone by since you receive the order, unfortunately we can’t offer you a return, exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will require a receipt or proof of purchase.
Shipping Damage
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in.
Ahacarbon quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you or we cover the repair cost for non-serious damage.
Received Incorrect or Defective Items
In case you received the wrong items or believe you have a product with a manufacturer defect, you are requested to contact us as within 72 hours of receiving your order with Ahacarbon Customer Service: Ahacarbon@gmail.com. You will be asked for pictures and a description of what was exactly wrong with the order, then we will provide you the solution accordingly.
Installation and Fitment Issues
If the product has been well installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at Ahacarbon@gmail.com with the issue and accompany it with pictures of the fitment problem. If pictures are not included then the return will be charged a 10% restocking fee.
Due to the aftermarket nature and the fact that our products are hand built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If you decide to return the item rather than have a free replacement sent out, there will still be a 10% re-stocking fee applied to the refund as well as shipping fees. Ahacarbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
Exchanges (if applicable)
We only replace items if they are defective or damaged because of factory defects. If you need to exchange it for the same item, please send us an email at Ahacarbon@gmail.com and ask for return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns
Return dealine: After 30 business days we can no longer accept a return.
Note: You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Refund process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Handling time: It normally takes us 2 business day to arrange refund. (Please allow 3 business days for your return to be processed if it's a refund with return) Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account.