- Cancel before the order is shipped： Deduction of a 5% merchant fee
- Cancellation after product shipment： Deduct 15% for shipping and merchant fee
Out of stock
- Cancel or modify orders before production: You can cancel the order without responsibility
- Canceling or modifying orders during production： Deduct 10% of the material cost of the order
- Cancel after an Order has been Shipped: If your order has already been shipped, but has not yet been received and you would like to cancel, You will be deducted 25% of your order for shipping and restocking fees.
Return Fees and Shipping:
- NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + shipping + return shipping + 5% transaction fee
- NEW PRODUCTS - CORRECT ITEM & DAMAGED ITEM: refund/credit value subject to 3rd party shipping insurance claim. The credit applies towards replacement. Cancellation is subject to 20% restocking fee + 5% transaction fee.
- NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + shipping + return shipping + 5% transaction fee
- NEW PRODUCTS - INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
- MADE TO ORDER ITEMS: no returns
- MADE TO ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR): replacement, must return incorrect or defective item. Subject to lead time for replacement item.
- MADE TO ORDER ITEMS - DAMAGED ITEM: replacement if customer opted in and paid for "SIMPLYINSURANCE" (2% of item's value) during check out. Subject to lead time for replacement item. No replacement or refunds if customer did not opted in or paid for "SIMPLYINSURANCE".
Return & Exchange & Refund
Our guarantee policy lasts for 30 business days. If 30 days have gone by since you receive the order, unfortunately we can’t offer you a return, exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we will require a receipt or proof of purchase.
Shipping Damage: If you have received your product and it is damaged please contact us immediately with at least three pictures (or video) of the damaged product and the box it was shipped out in. Ahacarbon quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you or we cover the repair cost for non-serious damage.
Received Incorrect or Defective Items: In case you received the wrong items or believe you have a product with a manufacturer defect, you are requested to contact us as within 72 hours of receiving your order with Ahacarbon Customer Service: firstname.lastname@example.org. You will be asked for at least three pictures (or video) and a description of what was exactly wrong with the order, then we will provide you the solution accordingly.
Installation and Fitment Issues: If the product has been well installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at email@example.com with the issue and accompany it with at least three pictures (or video) of the fitment problem. If pictures are not included then the return will be charged a 10% restocking fee. If the product is indeed defected we will cover for the return shipping cost and a replacement will be freely sent out. Due to the aftermarket nature and the fact that our products are hand built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees. Ahacarbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
Exchanges Or Return:
Address: 5011 Brooks St, Montclair, CA 91763, United States
Return dealine: After 30 business days we can no longer accept a return.
Note: You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Handling time: It normally takes us 2 business day to arrange refund. (Please allow 3 business days for your return to be processed if it's a refund with return) Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account.